Season Ticket Holder: FAQ

Where do the D-Fenders play their home games?
Home games for the D-Fenders are played at Toyota Sports Center, the Lakers practice facility, located at 555 N. Nash St., El Segundo, CA , 90245.

What do I do if I lose my tickets for a game?
If your tickets are lost or stolen, call your Customer Service Specialist at 310-426-6031. Only the Season Ticket Holder on the account can request ticket re-prints.

Does my child need a ticket?
Children at the age of 3 or older require a ticket.

What time do doors open?
Doors open 1 hour before game time. If you have questions on a game time, call our Season Ticket Department at 310-426-6031.

How do I log into my account to manage tickets?
Click here to access your account. You will need your account ID number and a password. If you have never logged in before, and need a password, contact your Customer Service Specialist at 310-426-6031.

How do I put my tickets in will call for someone else?
If you need to put your tickets in will call for another party, you can call your Customer Service Specialist prior to the game to do so. Only the Season Ticket Holder on the account can request ticket re-prints.

What if I need accessible seating for a game?
If accessible seats are necessary on a short term basis (no more than 2 games), you can contact your Customer Service Specialist and they will be happy to help you. Please note that due to limited availability, accessible tickets are on a first come, first serve basis, and only the accessible guest and one companion can be accommodated.

Can I bring a noisemaker and/or posters to the games?
NBA regulations prohibit noisemakers. Unless otherwise specified by teams and/or event officials/management, Toyota Sports Center welcomes guests bringing small signs, flags, banners, and posters inside the building to show fan support during events. The following guidelines relate to these items:
Item must be related to event
Item may not be attached to a stick/pole
Item may not be larger than 11" x 17" in dimension
Item may not obstruct any sponsors/advertisers signage
Item may not be hung, attached, or displayed on any part of the building
Item may not contain or display obscene/offensive language and/or pictures, as determined by Toyota Sports Center management
Item may not be constructed or displayed in a manner that mat obstruct the view of other guests or in any way create a safety hazard for others as determined by Toyota Sports Center management
Guests are not allowed to hand out pamphlets, advertisement brochures, etc. to other guests while inside the building, without prior approval from Toyota Sports Center management.

How do I change my seat location for next year?
One of the many benefits of being a season ticket holder is the ability to attempt to improve your seats every year. An upgrade / relocation process takes place each year. Communication about this process is included in your Season Ticket Renewal Pack sent out to all season tickets holders towards the end of the regular season. You must fill out and submit your Upgrade Request form by the payment deadline to participate.

When will I get the chance to move my seats?
If you are interested in moving your season tickets to a different location next year or wish to add more season tickets to your account, you need to submit your Upgrade Request form that will be included in your Renewal Pack. For more information, call your Customer Service Specialist at 310-426-6031.

If my information changes (phone, address or email) who do I tell?

Communication is the key! If you are the primary account holder and would like to update your account information, click on the form below, complete and sign the form and mail or fax to D-Fenders Season Ticket Office at the address below.
Address change form

D-Fenders Season Ticket Office
555 North Nash Street
El Segundo, CA 90245
Fax: 310 426-6110

How do I get my playoff tickets?
As a full season ticket holder you have first priority to purchase the same great seats for the playoffs. Sometime during the regular season you will receive a Playoff packet. If you choose not to purchase your seats for the playoff’s, that will have no effect on your opportunity to renew your season seats for the following season.